+91-9217856143

Privacy Policy – Zenlux Spa

Effective Date: 18 October 2026
Last Updated: 18 October 2026

1. Introduction

Welcome to Zenlux Spa. We respect your privacy and are committed to protecting the personal information of visitors to our website and customers who contact us about our services.

This Privacy Policy explains how Zenlux Spa collects, uses, stores, protects, and shares personal information when you visit our website, contact us, submit an enquiry, request an appointment, or use our services.

Website: https://zenluxspa.in/

By using our website or contacting us, you acknowledge that you have read this Privacy Policy.

2. Business Information

Business Name: Zenlux Spa
Website: https://zenluxspa.in/
Business Address: 327D, Dashrath Gupta Road, Ratan Lal Market, Paharganj, New Delhi, Delhi – 110055, India
Email: zenluxspa6@gmail.com
Phone: +91 9217856143

For questions or requests relating to your personal information, please contact us using the details above.

3. Information We Collect

We may collect personal information when you visit our website, contact us, or request our services.

3.1 Personal Information

Depending on how you interact with us, we may collect:

  • Your name.

  • Your phone number.

  • Your email address.

  • Your preferred appointment date and time.

  • Information about the services you enquire about.

  • Messages or other information you voluntarily provide when contacting us.

Please provide only information that is necessary for your enquiry or appointment.

3.2 Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Pages visited and time spent on our website.

  • Referring website or traffic source.

  • Approximate location information derived from technical data.

  • Website usage, performance, and interaction information.

We may use this information to maintain website security, understand website traffic, and improve our services.

3.3 Communication Information

If you contact us by telephone, email, WhatsApp, or another communication channel, we may retain relevant communication details to respond to your enquiry, coordinate appointments, and maintain appropriate business records.

4. How We Use Your Information

We may use your information for the following purposes:

  • To respond to questions and service enquiries.

  • To manage appointment requests and bookings.

  • To provide requested services.

  • To communicate appointment confirmations, changes, or other service-related updates.

  • To improve our website and customer experience.

  • To analyse website traffic and visitor behaviour.

  • To measure the performance of advertising campaigns.

  • To protect our website and prevent fraud or misuse.

  • To maintain business records and meet applicable legal obligations.

  • To resolve complaints, disputes, or customer service issues.

We will use personal information only for appropriate purposes consistent with this Privacy Policy and applicable law.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse website traffic, and measure advertising performance.

Cookies are small files that websites may store on your device. Depending on the technologies enabled on our website, cookies may help us understand how visitors interact with our pages.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our website, measure traffic, identify popular pages, and improve website performance.

Depending on our configuration, these services may collect technical information and website interaction data through cookies, tags, or similar technologies.

Google processes information in accordance with its applicable terms and privacy policies.

For further information, please visit:

https://policies.google.com/privacy

7. Google Ads and Advertising

We may use Google Ads and related advertising technologies to promote our services and measure the performance of our advertisements.

Depending on the features enabled on our website, Google Ads technologies may use cookies or similar technologies to measure advertisement interactions, website visits, and conversions.

This information may help us understand whether visitors who interact with our advertisements subsequently visit our website or contact our business.

Where applicable, we will configure advertising technologies and obtain consent in accordance with applicable legal requirements.

For more information about Google's advertising practices, please visit:

https://policies.google.com/technologies/ads

8. How We Share Personal Information

We do not sell customers' personal information to third parties.

We may share limited information in the following circumstances:

Service providers: With providers that help us operate our website, manage communications, maintain security, or support our business operations.

Analytics and advertising providers: With services such as Google Analytics and Google Ads, where enabled and necessary for website measurement or advertising.

Legal requirements: When disclosure is required by applicable law, a valid legal process, or a competent authority.

Protection and security: When reasonably necessary to investigate suspected fraud, address security issues, protect our rights, or prevent misuse.

Business transfers: If our business undergoes a restructuring or transfer, information may be handled as part of that transaction in accordance with applicable law.

Third-party providers may process information under their own privacy policies and applicable contractual terms.

9. Third-Party Websites and Communication Services

Our website may contain links to or options for using third-party services, including WhatsApp, Google Maps, social media platforms, and other websites.

If you choose to use these services, the relevant provider may collect and process information under its own privacy policy.

Zenlux Spa does not control the privacy practices of third-party websites or services. We recommend reviewing their privacy policies before sharing information with them.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including responding to enquiries, managing appointments, maintaining business records, resolving disputes, and meeting legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable law.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted over the internet.

We encourage visitors to avoid sharing confidential or unnecessary sensitive information through unsecured communication channels.

12. Your Privacy Rights

Subject to applicable law, you may be entitled to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information where legally permitted.

  • Withdraw consent where processing is based on consent.

  • Object to or request restrictions on certain processing activities where applicable.

  • Opt out of optional marketing communications.

  • Raise a complaint with an appropriate authority where legally available.

To submit a privacy request, email zenluxspa6@gmail.com or contact us at +91 9217856143.

We may need to verify your identity before processing certain requests. We will respond in accordance with applicable legal requirements.

13. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect children's personal information in violation of applicable law.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation, including deletion where required by law.

A parent or legal guardian who believes a child has provided personal information to us may contact us using the details provided in this policy.

14. International Data Processing

Some third-party service providers may process or store information on servers located outside your state or country.

Where applicable, we will take reasonable steps to ensure that such processing complies with relevant legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, website technologies, or applicable legal requirements.

Updates will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us.

Zenlux Spa

Website: https://zenluxspa.in/
Email: zenluxspa6@gmail.com
Phone: +91 9217856143
Address: 327D, Dashrath Gupta Road, Ratan Lal Market, Paharganj, New Delhi, Delhi – 110055, India

We will review privacy-related enquiries and respond within a reasonable period, subject to applicable legal requirements.